Support
Need a hand? Most questions are answered below. For anything else, email anthony@csuitecode.com and tell us what you were doing and what you saw.
My steps are not moving my Scout
- On Journey, check the "Your steps today" panel. If it says steps are not connected, tap Connect steps.
- Steps count from the moment you connect them. Walking you did earlier that day is not added afterwards.
- The game day turns over at the same moment for every player, which may not be midnight where you are. The panel shows the time it turns over for you.
- Every 100 steps is one travel point up to 6,000 steps a day, then every 50 steps up to 12,000, then every 200 steps up to 20,000.
- Tap Refresh on that panel, or pull down on Journey, to fetch your latest steps.
The app says no step data is readable
Open the iOS Settings app, go to Health, then Data Access and Devices, choose Bytewalk and turn on Steps. Apple does not tell apps whether access was declined, so this is the place to check.
Alerts
Turn alerts on or off under the profile button on Journey, in Notifications. Once steps are connected, Bytewalk checks them in the background about once an hour when iOS allows it. With alerts on, it tells you when your Scout reaches a decision or a boss, and when something happens in your crew. iOS does not run this check while your iPhone is locked, so an alert can arrive a little after you stop walking.
Changing my Scout
Open the Scout tab and tap "Customise name, frame and colours".
Crews
Open the Crew tab to create a crew or join one with an invite code. A crew has up to five members. If you leave, your own solo progress is waiting for you.
I bought the Expedition Pass but a region is still locked
Make sure you are signed in, then open the Pass screen and tap Restore Purchases. If it is still locked, email us.
Cancelling the Expedition Pass
Open the iOS Settings app, tap your name, then Subscriptions, and choose Bytewalk. Deleting the app or your account does not cancel a subscription.
Refunds
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
Deleting my account
On Journey, tap the profile button at the top right, then "Delete my account and data". See the Privacy Policy for what is removed and what is kept.
Contact
CSuite Code · anthony@csuitecode.com